Frequently Asked Questions

Questions About Hope, Herb & Oil

We love hearing from our customers! Here are answers to the questions we're asked most often. If you don't see what you're looking for, send us a message—we're always happy to help.

About Our Products & Philosophy

What makes Hope, Herb & Oil different?
We blend Appalachian herbal traditions with faith-inspired aromatherapy. Every product is handcrafted in small batches using therapeutic-grade essential oils and pure botanicals. Our collections—like Scripture & Scent and the Hope Collection—reflect our belief that wellness is holistic: body, mind, and spirit. At the heart of everything we do is a desire to empower you to take ownership of your own wellness journey, naturally and intentionally.

What does "therapeutic-grade" actually mean?
It means we use pure, high-quality essential oils without synthetic additives, fillers, or chemical extenders. We source from trusted suppliers who prioritize purity and potency. Our suppliers use third party GCMS testing to ensure the best quality. You're getting the real plant essence, not a watered-down version.

Can you explain your different collections?
Absolutely! Aromas of Grace is our signature hub featuring three sub-collections: Appalachian (mountain-inspired blends like Blue Ridge Invigorate), Hope (uplifting, faith-centered oils), and Scripture & Scent (biblical aromatherapy like Anointing and Garden of Gethsemane). Remedy and Root focuses on therapeutic support—think Breathe Easy for congestion, Muscle Ease for sore muscles, and Deep Sleep for restful nights. Balms & Salves are topical skin care products for nourishing and soothing.

Where are your products made?
Every product is handcrafted with love in Honaker, VA, nestled in the heart of Appalachia. Small batch, made by hand, made with intention.

How to Use Our Products

I'm new to essential oils. Where do I start?
Start with a diffuser and one of our gentler blends like New River Calm or Hope's Blossom. Add 4-5 drops to your diffuser and enjoy the aroma. Once you're comfortable, you can explore topical use (always diluted!) or try our ready-to-use balms.

How do I dilute essential oils for skin use?
Mix 5-10 drops of essential oil per ounce (about 2 tablespoons) of carrier oil like jojoba, sweet almond, or fractionated coconut oil. For children or sensitive skin, use even less—2-3 drops per ounce. Always test a small area first.

Can I ingest your essential oils?
No. Our essential oil blends are for external use only—diffusion, topical application (diluted), or inhalation.

Can I use my balms on my face?
That depends on the balm! Some of our balms are formulated specifically for facial use, while others are best for body application. Check the individual product description, or reach out and we'll point you in the right direction.

Safety & Suitability

Are your products safe during pregnancy?
Some are, some aren't. Essential oils like peppermint, rosemary, and clary sage should generally be avoided during pregnancy. We recommend consulting your midwife or doctor before using any of our products if you're expecting or nursing.

Can I use these on my kids?
For children over 10, most of our products are fine when properly diluted. For younger children, extra caution is needed—some oils aren't safe for little ones. Reach out and we'll guide you toward child-safe options.

I have sensitive skin. Will these irritate me?
Possibly, depending on your sensitivities. Always do a patch test: apply a small amount of diluted product to your inner forearm and wait 24 hours. If redness or itching occurs, discontinue use. Our balms and salves tend to be gentler than pure essential oils.

Are your products safe for pets?
Many essential oils are toxic to cats and some are harmful to dogs. If you have pets, diffuse oils in well-ventilated areas and never apply them to your pet's skin. Store all products securely out of paw's reach.

Are your products tested on animals?
Never. Our products are 100% cruelty-free. We believe wellness should be kind — to people, animals, and the planet.

Ordering & Shipping

How quickly will my order ship?
Because we handcraft everything in small batches, please allow 3-5 business days for us to prepare your order. Once it ships, delivery typically takes 3-7 business days depending on your location.

Do you ship outside the United States?
Currently, we ship within the U.S. only. We hope to expand internationally in the future.

Do you offer gift wrapping or gift messages?
Our products arrive beautifully packaged — already a gift in themselves! While we don't offer additional gift wrapping at this time, you can add a personalized message at checkout and we'll include it with your order.

Can I place a custom or bulk order?
Yes! We love working with customers on special requests. Reach out to us directly to discuss custom or bulk orders and we'll do our best to accommodate you.

What if I'm not satisfied with my purchase?
Because our products are handcrafted in small batches, we are unable to offer refunds or exchanges. However, your satisfaction matters deeply to us — if you have a concern about your order, please reach out and we'll do our best to make it right.

Product Care

How should I store my essential oils?
Stored properly in a cool, dark place with caps tightly closed, essential oils can last many years — some indefinitely. Citrus oils are the exception and are best used within 1-2 years. Many oils, like sandalwood, patchouli, and vetiver, actually deepen and improve with age. For our roller bottle blends, the longevity is guided by the carrier oil — a beautiful reminder to enjoy them regularly and let them become part of your daily ritual.

Do your balms expire?
Yes. Balms and salves are best used within 1-2 years. Check product labels for specific guidance.

Ingredients & Sourcing

Where do your ingredients come from?
We source therapeutic-grade essential oils and dried herbs from reputable suppliers who share our values around quality and sustainability. Whenever possible, we choose organic and wildcrafted botanicals.

Are your products vegan?
Most are, but some balms and salves may contain beeswax. Check individual product descriptions, or contact us if you need vegan-only options.

Do you use any synthetic fragrances or additives?
Never. What you smell is pure plant essence. What you see on the ingredient list is exactly what's in the bottle.

Still Have Questions?

We're here to help! Reach out anytime and we'll get back to you as soon as we can. Thank you for supporting our small, faith-driven business. We're honored to be part of your wellness journey.